Got a question? There's a good chance we've already answered it below. If not, just get in touch - we're always happy to help.
Shipping
Do you ship outside the UK?
Not just yet.
We're keeping things nice and simple for now, so we currently only deliver within the United Kingdom. One day, world domination. Today, just the UK.
How long does delivery take?
Every order is made just for you (we don't have a warehouse full of magical elves... unfortunately).
Please allow 1–3 working days for us to create your order before it's dispatched.
Then it's over to Royal Mail...
Tracked 24 – usually arrives in 1–2 working days
Tracked 48 – usually arrives in 2–3 working days
Royal Mail do a cracking job, but even they have off days. During busy periods (hello Christmas!), deliveries can occasionally take up to 10 working days.
How do I track my order?
The moment your parcel heads out the door, we'll send you an email with your tracking details so you can obsessively refresh its journey every ten minutes. We won't judge.
Returns
Do you accept returns?
If your order arrives faulty, we'll make it right.
Simply get in touch and return it to us within 14 days.
A few boring-but-important bits:
- Return postage isn't covered by us.
- Please use a tracked or signed-for service.
- Keep hold of your proof of postage until everything's sorted.
Because personalised items are made especially for you, we can't accept returns if you've simply changed your mind. If we've made a mistake though, that's completely on us and we'll fix it.
How long does it take to process my return?
We're pretty speedy.
As soon as your return lands back with us, we'll process your refund within 24 hours.
Your bank may then take a few extra days to return the money to your account. They're a little less enthusiastic than we are.
Can I exchange for a different item?
Yes - but only if it isn't personalised.
If you'd like to swap something, let us know within 10 days of delivery.
Send it back in its original packaging, in lovely resaleable condition, using a tracked or signed-for service (return postage is your responsibility).
Once it's safely back with us, we'll get your replacement on its way.
General
What process is used for your personalised gifts?
Many of our products are created using a premium sublimation process.
In simple terms? Heat turns the ink into gas, permanently bonding the design to the product.
The result is a vibrant finish that won't peel, crack or fade - because nobody likes a flaky print.
What type of card are your greetings cards printed on?
Only the good stuff.
Our greetings cards are printed on luxurious 350gsm silk cardstock, paired with a quality brown Kraft or white envelope and protected inside a biodegradable cello bag.
Because first impressions matter.
Do you have a physical shop?
Not one you can wander into with a latte, sadly.
We're an online business, but you'll often find us popping up at markets and events throughout the year.
We'll always let everyone know where we're heading next on social media, so keep an eye out - you might even get to say hello.